In This Article
This text is offered by RentRedi.
After I first began managing my rental properties, upkeep requests would throw off my complete week. A tenant would name, textual content, or e mail about one thing being damaged, and I might drop all the things and scramble to seek out the proper vendor, comply with up for updates, and monitor receipts for bookkeeping.
This scramble was not sustainable, and I spotted I wanted a greater system if I used to be going to proceed self-managing my rental properties.
Creating a normal working process (SOP) for dealing with upkeep requests is among the best methods to streamline your property administration and take the guesswork out of emergencies. An SOP is merely a step-by-step doc that outlines how a selected course of ought to be achieved. The SOP is a repeatable guidelines that anybody in your crew (or perhaps a digital assistant) can comply with to maintain issues operating easily—and hold you out of the scramble mindset.
With out a clear upkeep SOP, small points can spiral into large issues. Requests can get misplaced in your inbox, distributors would possibly overlook to ship invoices, and repairs might drag on longer than they need to.
This is usually a downside, not just for you and your schedule, however to your tenants as effectively. Tenants would possibly really feel like they’re being ignored because of upkeep delays. This might result in extra complaints and probably increased turnover.
For you and your funds, an absence of SOP can create issues. It turns into more durable to trace bills, forecast budgets, or show restore historical past for insurance coverage or tax functions with out clear documentation in place. The result’s quite a lot of pointless stress and inefficiency that may very well be averted with a easy, repeatable course of.
Why You Want an SOP for Upkeep
1. Consistency
When each request follows the identical course of, nothing slips by way of the cracks. You’ll know precisely the place issues stand with every restore, whether or not it’s a leaky faucet or a damaged furnace.
2. Time financial savings
An SOP eliminates repetitive decision-making. You received’t waste time determining what to do subsequent, since you’ve already mapped out your course of for any request. This turns into particularly invaluable when you begin including extra models or hiring assist.
3. Higher tenant expertise
Tenants discover while you reply shortly and hold them up to date. A transparent upkeep system makes you look skilled, builds belief, and encourages lease renewals.
The Step-by-Step Upkeep SOP
RentRedi makes the tenant upkeep request course of simple as a result of all the things could be dealt with straight contained in the app, from the second a tenant experiences a problem to closing it out after repairs. Use this as a template or guideline to create your individual SOP to your rental properties.
1. Request submission by tenant
The whole lot begins when your tenant submits a upkeep request by way of the RentRedi app.
Tenant actions:
Opens the RentRedi app and selects Upkeep Request
Uploads photographs or movies of the difficulty
Describes the issue (location, particulars, urgency)
Submits the request
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Automated system actions:
The request seems in your Upkeep Dashboard in RentRedi.
You obtain an prompt notification by way of e mail or app push.
This technique eliminates the back-and-forth communication that always occurs over textual content or e mail, and retains all the things documented in a single place.
2. Evaluate and preliminary triage
As quickly because the request is available in, evaluate it rigorously to resolve how pressing it’s and what sort of restore it wants. Having the tenant ship photographs and supply extra element as an choice of their portal offers you a lot extra to work with so as to diagnose the difficulty and know who to name.
My upkeep particular person all the time needs to know what instruments and supplies he must convey. Having all this data helps minimize down the back-and-forth questions.
Steps:
Navigate to Upkeep > New Requests and open the submission.
Evaluate the tenant’s notes and attachments.
Assign a precedence degree:
Emergency: Leak, no warmth, damaged exterior door lock (fast response)
Excessive: Impacts habitability, however not an emergency (inside 24 hours)
Routine: Minor points (inside three to 5 enterprise days)
Add inner notes (for instance, “Tenant experiences leak close to water heater. Picture reveals minor drip.”)
Documenting upkeep requests the proper method ensures that emergencies are dealt with quick, whereas much less pressing duties don’t get misplaced within the shuffle.
3. Assigning a vendor or upkeep tech
When you’ve reviewed the request, it’s time to ship it to the proper particular person. RentRedi offers you choices for both assigning your individual vendor or utilizing their built-in 24/7 service.
Steps:
Click on Assign Vendor, and choose out of your saved vendor listing.
Moreover, you may leverage RentRedi’s full-service upkeep program to supply distributors and repairs.
Add entry particulars (for instance, “Enter by way of storage code” or “Tenant dwelling after 5 p.m.”).
Verify the seller receives the request and any attachments.
Message the tenant utilizing the Upkeep Chat to acknowledge receipt and share the subsequent steps, e.g., “Thanks for reporting this, Sarah. We’ve reviewed your request and have a vendor scheduled for tomorrow afternoon.”
4. Monitor progress
Now that the request is assigned, your job is to be certain that it stays on monitor.
Steps:
Distributors can mark jobs as In Progress, Awaiting Elements, or Accomplished.
From the Upkeep Dashboard, filter by In Progress to view all open jobs.
Comply with up if there’s no replace after 48 hours for high-priority points.
Use in-app chat to ship progress updates to the tenant.
This retains everybody knowledgeable and avoids pointless cellphone calls.
5. Completion and verification
When the work is completed, confirm that the issue is definitely resolved earlier than closing it out.
Steps:
Vendor marks the request as Accomplished.
Vendor uploads earlier than and after photographs, and any invoices or receipts.
Evaluate the photographs and make sure completion.
Replace notes (for instance, “Leak repaired by ABC Plumbing, changed valve on 10/21/25.”)
Tenant receives a notification to substantiate satisfaction or reopen the request if wanted.
6. Recordkeeping and expense administration
Good recordkeeping protects you throughout tax season and helps you monitor property efficiency. Maintaining clear, correct information of your upkeep bills is simply as essential as getting the work achieved. With out organized bookkeeping, you may simply lose monitor of restore prices, overpay distributors, or miss invaluable tax deductions.
Correct monitoring helps you see patterns, like which properties are costing essentially the most to take care of or which programs want alternative quickly, and it offers you a transparent image of your portfolio’s efficiency. It could additionally shield you throughout tax season or audits, because you’ll have documentation for each expense tied to a selected property.
Steps:
Connect invoices or receipts on to the request.
Assign an expense class (for instance, Plumbing, HVAC, Electrical).
Confirm the price seems in Properties > Bills.
Export knowledge to your accounting software program.
Maintaining these bills organized in RentRedi saves hours of bookkeeping work later.
7. Shut and archive
As soon as all the things checks out, shut the request and transfer it into your accomplished file.
Steps:
Mark the request Closed.
Transfer it to Accomplished Requests for historic monitoring.
Evaluate any upkeep analytics to get common response instances, recurring points, and value developments.
This knowledge helps you catch repeat issues earlier than they flip into main repairs.
8. Comply with-up and prevention
Lastly, use what you’ve realized from previous requests to plan preventative upkeep.
Steps:
Schedule annual or seasonal inspections.
Add recurring reminders in RentRedi’s calendar software.
Maintain your most well-liked vendor listing up to date for fast assignments.
Ultimate Ideas
Preventative work is nearly all the time cheaper than emergency repairs, and having it constructed into your SOP ensures it by no means will get ignored. A $75 HVAC filter change can forestall a $5,000 system alternative. Common gutter cleanings can cease roof leaks and basis points earlier than they begin.
Past saving cash, proactive maintenance protects your property worth and retains tenants happier, as a result of issues are solved earlier than they even discover them. While you construct preventative duties into your SOP, you shield your funding and create a smoother, extra predictable operation.
In case you’ve ever felt overwhelmed managing upkeep throughout a number of models, this course of modifications all the things. Constructing an SOP forces you to suppose by way of each step as soon as, so that you don’t need to reinvent the wheel each time one thing breaks.
Whether or not you’re managing one property or 50, RentRedi’s upkeep instruments provide the construction to reply sooner, keep organized, and hold your tenants completely happy.
